Refund policy

 

Refund Policy

Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition that you received it
  • In the original packaging with all brand tags still attached
  • Accompanied by the receipt or proof of purchase

How to Initiate a Return

To start the return process, please email us at info@bloomvia.co.uk with your order number and reason for return. Our team will respond within 1 business day with instructions.

Return Mailing Address: BLOOMVIA 13 Freeland Park, Wareham Road Poole, Dorset, BH16 6FA United Kingdom

We recommend using a tracked postal service for your return, as we cannot be held responsible for items lost in transit.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
  • No restocking fees are charged

Damages and Issues

Upon receiving your order, please inspect it carefully. If your item arrives damaged, defective, or incorrect, please contact us immediately at info@bloomvia.co.uk with your order number and photos of the issue. We will investigate and resolve the matter as quickly as possible.

Exceptions — Non-Returnable Items

The following items cannot be returned:

  • Sale items
  • Gift cards

Exchanges

The quickest way to exchange an item is to return the original item and place a new order once your return has been accepted. Please email us at info@bloomvia.co.uk to start the process.

Lost Packages

If your package is lost in transit, please contact us within 7 days of the expected delivery date. We will open an investigation with Royal Mail. If the package is confirmed lost, we will offer either:

  • A replacement (subject to stock availability); or
  • A full refund

in accordance with UK consumer law.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to complete the transaction.

If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us at info@bloomvia.co.uk.

Method & Fees
Return method By mail
Restocking fee None
Refund period 10 business days
Return shipping cost Customer pays, unless item is defective or incorrect

Cancellations

Orders may be cancelled within 24 hours of purchase free of charge. If the order has already been dispatched, you will need to follow the return process above.

Contact Information

Store Name: BLOOMVIA Phone: +44 7537 133465 Email: info@bloomvia.co.uk Website: www.bloomvia.co.uk

Address: 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom

Opening Hours: Monday – Sunday, 9:00 AM – 5:00 PM (GMT)