Terms of service

Last Updated: June 06, 2026

Welcome to BLOOMVIA. These Terms of Service govern your use of our website www.bloomvia.co.uk and any purchases you make from us. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully before using our services.

1. General Conditions

  • By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
  • You agree not to use our products for any unlawful or unauthorised purpose.
  • We reserve the right to refuse service to anyone, for any reason, at any time.

2. Products and Services

  • We strive to display product details as accurately as possible; however, we cannot guarantee that your device's display of colours will be exact.
  • All product descriptions and prices are subject to change without notice.
  • We reserve the right to discontinue any product at any time.
  • Product images are for illustrative purposes only and may vary slightly from the actual product.

3. Order Processing and Shipping

  • All orders are processed and dispatched within 1–2 business days from the date of purchase.
  • Once your order has been shipped, delivery typically takes 3–5 business days, depending on your location.
  • Orders placed before 3:00 PM (GMT) will begin processing on the same business day. Orders placed after this time will be processed on the next working day.
  • We currently ship within the United Kingdom only.
  • All orders benefit from our Free Shipping policy — no minimum spend required.

For more details, please review our Shipping Policy.

4. Payments

  • We accept the following payment methods: Visa, Mastercard, American Express (Amex), Discover, JCB, Diners Club, Maestro
  • All payments are processed securely through trusted and encrypted payment gateways.
  • You agree to provide current, complete, and accurate billing and shipping information for all orders.
  • Payment is taken immediately upon order confirmation.

5. Returns and Refunds

  • Customers are welcome to return any eligible item within 30 days of receiving it.
  • Items must be unused, in their original packaging, and accompanied by proof of purchase.
  • Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
  • Refunds are processed within 10 business days of receiving and approving the returned item.
  • Sale items and gift cards are non-returnable.

For more details, please review our Refund Policy.

6. Cancellations and Modifications

  • Orders may be cancelled within 24 hours of purchase free of charge.
  • Order modifications must be requested within 2 hours of placing the order.
  • Once an order has been dispatched, cancellations are no longer possible and the return process must be followed.

7. Accuracy of Information

  • We are not responsible if any information on this site is inaccurate, incomplete, or outdated.
  • The material provided is for general information purposes only and should not be relied upon as the sole basis for any decision-making.

8. Intellectual Property

  • All content on this website, including but not limited to text, images, logos, and graphics, is the property of BLOOMVIA and may not be reproduced, distributed, or used without our prior written consent.

9. Limitation of Liability

  • BLOOMVIA shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website.
  • We do not guarantee that our website will always be error-free, uninterrupted, or secure.
  • Our liability to you shall not exceed the total value of the order placed.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Please review it to understand our data practices.

11. Changes to Terms

  • We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates on our website.
  • The date at the top of this page will reflect when changes were last made.
  • It is your responsibility to check this page periodically for changes. Continued use of our website following any changes constitutes your acceptance of the new terms.

12. Governing Law

  • These Terms of Service and any agreements for services provided by us shall be governed by and construed in accordance with the laws of England and Wales.
  • Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

Store Name: BLOOMVIA Phone: +44 7537 133465 Email: info@bloomvia.co.uk Website: www.bloomvia.co.uk

Address: 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom

Opening Hours: Monday – Sunday, 9:00 AM – 5:00 PM (GMT)